Shipping Policy

  • We ship all orders via our trusted courier service to ensure safe and timely delivery. If you prefer an alternative shipping method, arrangements can be made at your own expense.

  • Shipping Policy

    • A flat shipping fee of R200 applies to all orders below R2500.

    • Orders exceeding R2500 qualify for free shipping, but only when paid via Direct Bank Transfer (EFT or Instant EFT).

    • Orders paid through PayFast do not qualify for free shipping. If free shipping is selected for a PayFast transaction, we will contact you to arrange payment of the R200 shipping fee. Failure to make payment within two (2) business days will result in the cancellation and reversal of your order.

    • If an order is processed incorrectly due to website errors (e.g., free shipping applied to ineligible orders or incorrect discounts), the order will be cancelled and refunded.

    • We are not liable for any damage that may occur during shipping.

    By placing an order, you agree to these shipping terms.

Warranty and Return Policy

Pre-owned and refurbished items—including laptops, gaming consoles, graphics cards (GPUs), and similar products—are covered by a 3-month carry-in warranty. This means that, in the event of an issue, the item must be brought to us directly for inspection and service.

  • Pre-Built PC’s come with a 6-month carry-in warranty.
  • No warranty can be offered on rechargeable batteries that forms part of a second hand/refurbished device (eg. Laptop batteries, controller batteries, batteries of portable consoles).
  • New products carry a warranty by either their respective manufacturer or supplier.
  • If there is a problem with console game discs, you need to notify us within 24 hours (through WhatsApp, e-mail or calling) of purchase that you will return the item to swap with a different one of the same value. Remember to bring along your purchase invoice.
  • Damage or tamper to any warranty label will result in the warranty to be null and void.

Please note that cash refunds are not available for returns made during the warranty period. However, if a return is initiated within 7 days of purchase, we offer store credit or the option to exchange the item for one of equal value. To qualify for a return, the product must be in its original, unopened packaging.

Online orders returned for warranty need to be returned by client’s own expense, please see the “Contact Us” page and arrange the return before shipping any items back.

Section 53(1)(a)(i) of the Consumer Protection Act defines a defect as a material imperfection in the manufacture of the products or components, or in performance of the services, that renders the products or results of the service less acceptable than persons generally would be reasonably entitled to expect in the circumstances.

  • Non-Returnable Conditions

    Please note that the following conditions will not be considered defects and will not qualify for a return:

    • Normal wear and tear resulting from regular use.

    • Damage caused by negligence, misuse, or user abuse.

    • Damage due to improper usage of the product.

    • Damage caused by using a non-original charger or one not supplied by the shop.

    • Damage resulting from electrical surges.

    • Corrosion damage due to exposure to sea air.

    • Failure to properly maintain or care for the product.

    • Damage caused by unauthorized modifications or alterations.

    • Post-purchase dissonance, where the product or its specifications do not meet personal preferences after purchase.

    We encourage customers to review product specifications carefully before making a purchase to ensure it meets their needs.

Warranty Assessment Procedure

For new products, the item will be returned to the supplier for evaluation. If a defect is confirmed, the supplier will determine whether to repair or replace the product at their discretion.

For pre-owned and refurbished products, a comprehensive assessment will be conducted by our authorized repair centres. If the inspection determines that the product has a hardware defect, the repair costs will be fully covered by the store. However, if no hardware faults are found, the customer will be responsible for the assessment fee of R350 (payable upfront in store) and any repair costs should they choose to proceed with the service.